Last updated: June 11, 2026
1. What we collect
- Account info from Google sign-in: name, email, avatar.
- Agent configuration: names, prompts, knowledge bases, mode (voice or chat), voice choice, language and personalization settings.
- Conversations: voice and chat transcripts plus AI replies whenever you or your visitors interact with an agent (in test mode, on the public link, or via the embed widget).
- Bookings: customer name, email, mobile and selected services submitted on personalized agents.
- Usage metering: per-session duration (seconds) used to compute the minutes deducted from your plan, for both test and published sessions and both voice and chat modes.
- Optional connections: an OpenRouter API key (stored encrypted) if you bring your own, and a Google account connection used only to write bookings to a Google Sheet you own.
- Instant Support chat: messages and images you send to our support team from the in-app Instant Support inbox, along with basic session metadata (timestamps, your user ID).
2. How we use it
To run the Service: authenticate you, render your dashboard, route messages to AI providers, generate voice responses, store call logs and bookings, sync bookings to your Google Sheet on request, and measure session minutes for accurate billing. We do not sell your data and do not use it to train AI models.
3. AI providers
By default we route AI calls through Lovable AI Gateway. If you supply your own OpenRouter API key, calls are sent to OpenRouter under their privacy terms. Speech recognition and voice synthesis run in the visitor's browser via the Web Speech API; transcripts are sent to the AI provider to generate a reply and stored in your call logs.
4. Where data is stored
On our managed Lovable Cloud backend, in secure databases with row-level security so only you can access your data. Transport is TLS-encrypted.
5. Sharing & integrations
We share data only with the infrastructure providers needed to run the Service (hosting, AI gateway, authentication). When you connect Google, booking data you collect is written to a Google Sheet in your own Google Drive. We do not sell personal data to advertisers.
6. Visitors who talk to your agent
When you publish an agent at a public link or embed it on your site, anyone who opens it can grant microphone access and speak (voice agents) or type (chat agents). Their transcripts and any booking details they submit are stored in your call logs. You are the data controller for that information and are responsible for showing your visitors an appropriate notice.
7. Embeds
The embed widget loads from our domain inside an iframe on your site. It uses local storage only to preserve the visitor's session for that conversation. It does not set cross-site advertising cookies.
8. Your rights
You can edit or delete your agents, call logs, and bookings from the dashboard at any time. To delete your account or request a copy of your data, email
privacy@sammvadam.ai.
8a. Instant Support
Messages and screenshots you send from Instant Support are stored securely so our team can help you and keep a record of the conversation. Only you and authorized Sammvadam admins can read your support thread. Do not share passwords, payment card numbers, or other highly sensitive data in chat — send only what is needed to resolve your issue. You can request deletion of a support thread by emailing
privacy@sammvadam.ai.
9. Cookies & local storage
We use cookies and local storage only to keep you signed in. No third-party advertising cookies.
10. Children
Sammvadam AI is not directed to children under 13.
11. Changes
We may update this policy from time to time. Material changes will be announced in-app.